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Frequently Asked Questions How can I order Averi’s products? What is the shipping policy? How much is shipping? When does an order get shipped? How I can find out status of my order? Can I check the status of my backorder online? Which credit cards do you accept? Is my credit card safe? Can I return merchandise? Can I cancel my order? Will I be charged sales tax? What else should I know about my jewelry purchase? Which length of necklace should I buy? 16 1/2" or 21 1/2"? How often should I cleanse my jewelry?     How can I order Averi’s products? You can order online via our secured ecommerce system or you can call us at 310.457.3157. What is the shipping policy? We do not ship Saturdays, Sundays, or on national holidays. Orders ship within five business days. Occasionally orders will take longer depending upon gemstone availability. We will notify you if this is the case. Continental US orders are shipped either UPS or FedEx depending upon your delivery choice. All Continental US orders must ship to a physical address, please do not use a PO Box as your shipping address. Credit card approval must be obtained before the order is shipped. You will receive a follow-up e-mail confirming the total of your order, including shipping and handling charges and sales tax. All orders to street addresses will be shipped either United Parcel Service ("UPS") or FedEx. Orders will not be shipped or delivered on Saturday and Sunday. We are not able to ship orders to P.O. Boxes except in the case of APO or FPO addresses. Shipping may be delayed due to out-of-stock items, as we only ship complete orders to keep your shipping costs low. We will notify you if your order is delayed. How much is shipping? The cost of shipping will vary depending on where you are shipping, what is being shipped and how quickly wish to receive your order. As you checkout, you have the option to select next day, two day or UPS Ground. When does an order get shipped? To ensure the highest possible quality, every jewelry piece is carefully handcrafted, energized and cleansed. As a result delivery of your jewelry piece may take up to 3 weeks. We will contact you if we anticipate a delay in your order. How I can find out status of my order? The best way to find out about your order is to email info@averi.com. Can I check the status of my backorder online? We're sorry, at this time we are unable to provide this information online. Please email us for the status of your backorder. Which credit cards do you accept? We accept MasterCard, Visa, Check and Money Orders. We accept Discover, Debit Cards, or Cash. Money Orders must be issued by a United States Bank. Is my credit card safe? Yes. We make every effort to protect your online order information by using Secure Sockets Layer (SSL) technology. SSL encrypts your order information to ensure it remains private and secure. Can I return merchandise? Merchandise can be returned unworn and in its original condition within 14 days of purchase date. If jewelry was ordered and shipped outside of the United States, jewelry must be returned within 21 days of purchase date. Customer will be credited for the cost of the jewelry not including shipping charges. Jewelry must be returned to: Energy Muse Jewelry 2301 W. 205th Street, Suite 103 Torrance, CA 90501 Back to top Can I cancel my order? Due to our efforts to ensure that you receive your order, as quickly and accurately as possible, we are usually unable to cancel or make changes to your order after you have placed it with us. In most cases the items are shipped out to you within 24 hours of us receiving your order. If you have any questions or concerns about your order, please email us at Info@averi.com Will I be charged sales tax? Only California residents will be charged sales tax which is 8.25%. What else should I know about my jewelry purchase? Energy Muse Jewelry, LLC is specially designed to enhance the wearer's own energy. The jewelry is empowered by the wearer's personal intentions to change or improve them. As an energy enhancer, Energy Muse Jewelry, LLC relies on the wearer to be effective. The responsibility for empowering the energy enhancing capability of Energy Muse Jewelry LLC is solely with the wearer. Therefore, no express warranties are given and no affirmation of Energy Muse Jewelry LLC by words or actions will constitute a warranty. Energy Muse Jewelry LLC is sold on an "as is" basis. The entire risk as to the quality and performance of the jewelry is with the buyer and or wearer. Should the jewelry prove defective following its purchase, the buyer and or wearer, and not the manufacturer, distributor or retailer assumes the entire cost of all necessary servicing or repair. Do not wear in water. Restringing available if needed. Which length of necklace should I buy? 16 1/2" or 21 1/2"? Most Jewelry is unisex. Some of the necklaces and bracelets have various sizes. For necklaces, the most common length for women is 16 1/2". The most common length for men is 19". For bracelets, the most common length for women is 7.5". The most common length for men is 8". View necklace lengths. How often should I cleanse my jewelry? See Jewelry Wear & Care for detailed information.